Shipping Information
At Cleriva, we aim to make your shopping experience as seamless as possible, ensuring your products reach you quickly and safely. Below are the details on our shipping process, timelines, and policies.
Order Processing
Please allow 1β3 business days to process and dispatch your order. An order is dispatched once handed to the carrier and in transit. During peak seasons and holidays, processing may extend to up to 7 business days.
Estimated Delivery
- π¬π§ United Kingdom7β12 days
- πΊπΈ United States8β14 days
- π¨π¦ Canada8β14 days
Order Changes & Accurate Details
It's your responsibility to ensure your shipping details are correct at checkout. Incomplete or inaccurate information can result in delays or cancellation. If we detect an address issue, our team will contact you within 3 business days to verify β if we don't hear back within that time, we reserve the right to cancel the order.
If you notice an error in your shipping details, contact us at support@cleriva.com within 24 hours of placing your order. We'll do our best to make adjustments, but changes can't be guaranteed after this window.
Delayed Delivery
We strive to deliver promptly, but delays can occasionally occur due to factors beyond our control, such as:
- Courier or transportation disruptions
- Severe weather conditions
- Customs processing for international shipments
If there's a delay, we'll work with the courier to resolve it and keep you updated. Cleriva isn't liable for delays caused by external factors, but we're committed to helping you resolve any concerns.
Lost or Stolen Packages
Once we hand your package to the courier, it's considered out of our control. If your package is lost or stolen during transit:
- Contact us at support@cleriva.com and we'll assist in resolving the issue.
- File a claim with the courier company, as they often have procedures for lost or stolen packages.
While Cleriva isn't responsible for lost or stolen packages, we'll work with the courier to follow up on your claim. Depending on the situation, we may offer a replacement if the package can't be located or recovered.
Shipping Policy Changes
Cleriva reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing our products, you agree to the terms of this policy, including any changes made after your purchase. We encourage customers to review this policy periodically for updates.
If you have any questions or concerns about our Shipping Policy, please reach out to us at support@cleriva.com. Your satisfaction is our top priority, and we're here to assist with any shipping-related inquiries.
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